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Helplines, Neighbourhood Houses, Food and More!


Kids Help Phone


Has a phone line and website providing free, confidential phone and web counselling for children and youth.

Help Line for Children

310-1234 (24 hours)

This line is staffed by social workers. It is for reporting suspected child abuse or neglect and can be used annonymously. Parents in crisis may also call.

NEED Crisis and Information Line

(250) 386-6323

24 hour emotional support, suicide prevention, crisis interevention and information on community services

Parent Help Line

National website offering information library, discussion forum for parents and caregivers, and resource library.

Transition House Crisis Line

(250) 385-6611

For women in abusive relationships who need help now.

Vancouver Island Crisis Line

This is a 24 hour helpline for anyone in crisis, needing someone to talk to, or looking for resources. Their website also has a list of resources.

Victoria Women's Sexual Assault Centre Crisis Line

(250) 383-3232 (24 hours)

Crisis line for anyone (male or female) impacted by sexual assualt or abuse, considering suicide, or wanting assistance with current child abuse.


Has information about resources for youth in Victoria, including a map with different resources marked so you see what's in your area.

Youth Line

(250) 386-8255

Staffed by youth, for youth, 7 days a week from 4pm-10pm.


Dial-a-Dietician (1-800-3438)- Offers free nurtition advice (including foods that are good for babies, and safe foods during pregnancy).

NurseLine (1-866-215-4700). Toll-free in BC, 24 hour support through health information and advice.

Community Centers

Beacon Community Services

(250) 655-4357

Provides access to employment services, counselling, mental-health services for children, home support, after-school care, and pre-school programs.

Blanshard Community Centre

(250) 388-7696

Available programs include parent-tot drop in, family drop in, women's support group, weekly hot lunch, volunteer training, counselling, toy library, support groups for children with invisible disabilities. Also offered are adult coffee time, free clothing, bread closet, Good Food Box, and a community garden. Location: 910 Kings

Burnside Gorge Community Centre

(250) 388-5251

Activities available such as jazzercise, creative arts, childcare, out-of school care, and kindercare. Also offers counselling, parent-tot drop in, outreach, and C'nex program for families involved with MCFD. Location: 471 Cecilia Road. 

Esquimalt Neighbourhood House

(250) 385-2635

Programs offered range from best-babies, drop-in play groups, school readiness and school age programming, parenting education and support groups. Individual parenting and child development information and support also available. Access to counselling and clinical counselling also available. Location: 511 Constance.

 Fernwood Neighbourhood Resource Group

(250) 381-1552

Programs available include best babies, family community day, parent-tot playgroup, infant and childcare, varioud adult drop-in groups, and yoga. Location: 1240 Gladstone.

Fairfield Community Place


Recreational activities for youth and children, parent-tot drop in, computer access, co-operative lunches, after-school care, and childcare all available. Location: 1330 Fairfield.

 James Bay Community School Centre

(250) 388-1470

Offers computer access, community cafe, Mom and Me fitness (and other adult and children's recreational activities). Also offers out-of school care. Location: 140 Oswego.

Saanich Neighbourhood Place

(250) 360-1148

Parenting programs available such as Families Connect, Nurture, and Nobodies Perfect. Community kitchens, parent-tot drop in, clothing exchange, and a parenting outreach worker are also accessible. Location: 3100 Tillicum

Sooke Family Resource Society

(250) 642-5152

A number of programs available including: prenatal programs, toy and resource library, Kingfisher preschool, community living outreach, family support program. Counselling services are also available, as well as child care resources and referrals.

Salt Spring Island Community Services Society

(250) 537-9971

Provides options for community housing, emergency mental health response services, access to community food bank, parent/child support and drop-in, programs for dads, and much more.   

Food Resources

Blanshard Community Centre

(250) 388-7696

Low cost hot lunch available Thursdays at noon, downstairs in the after school care space.

Good Food Box

Bulk-buying food program, offering fresh fruits and vegetables from local farms and distributors. Boxes range from $6, $12, and $18 dollar Fruit and Veggie boxes, $15 all fruit box, as well as an $18 natural/organic box. Anyone can buy a box, with payments collected the second wednesday of the month, with boxes ready for pick up at your Community agency every third wednesday of the month. Participating locations:

Beacon Community Services- 1490 Elford Street, (250) 595-6626

Blanshard Community Centre- 901 Kings Rd., (250) 388-7696

Fernwood Neighbourhood Resource Group- 1240 Gladstone Ave., (250) 381-1552

James Bay Community Centre- 547 Michigan St. (250) 388-7844

Oaklands Community Centre- 2827 Belmont Ave. (250) 370- 9101

Pandora Youth Apartments- 753 Pandora Ave. (250) 380-2663 

Victoria Native Friendship Centre- 231 Regina Ave. (250) 384-3211

Victoria West Community Y- 521 Craigflower Rd. (250) 388-6120

Sooke Health Unity CASA Building- #104-2145 Townsend Rd, (250) 642-5464


(250) 383-5800

Focus on food security, with programs such as Sharing Backyards which links people with backyard space with those who want to garden. Work shops are also available in increasing food self-reliance!

Free Food

Esquimalt Neighbourhood House

(250) 385-2635

Through their family support programs, access to emergency food, light meals/healthy snacks, and food vouchers are all available.  

Food Not Bombs

(250) 383-5144

Free vegan meal available every Sunday at 3pm on Pandora and Vancouver under the big tree.

Goldstream Food Bank

(250) 747-4443

Provides free food to people living in the Western Communities through hampers (containing food for 3 days for recipent families). Photo ID and proof of address is required for first visit. Location: 761 Station Ave.

James Bay Community Project

(250) 388-7844

Free emergency food cupboard. Location: 547 Michigan St.

Mustard Seed Food Bank

(250) 953-1575

Offers hampers to families, available M, T, TH, F, from 9am-2. Access to food bank is directed through an intake worker for assessment. Photo ID, proof of address, proof of income, and additional ID for family members required. Location: 625 Queens.

Residents in Need Society- Sooke Crisis and Referral Centre

(250) 642-7666

Services for Sooke residents offering food hampers (leave orders on answering machine). Location: #4-6596 Sooke Rd.

St. John the Divine

(250) 383-7162

Emergency food services available on Tuesdays and Fridays, from 10am-noon. Location: 1611 Quadra St.

St. Vincent de Paul

(250) 383-7162

Food hampers available year long (except holidays, weekends, and 6 day period beginning on wednesday after income assistance is issued until the following tuesday). Available once every 30 days, with 1 hamper for individuals, and 2 (or more) hampers for families. Call for availability and supply. Location: 840 A View Street

Salvation Army Family and Community Services

(250) 386-8521

Food hampers available at a limit of 3 visits per year. Requires information on income, number of children, proof of address, and ID. Location: 2695 Quadra

Sidney Lions Food Bank

(250) 655-0679, or (250) 888-3481 (emergency)

Offers 1 hamper/month (closed last week of the month) to those living in the Saanich Peninsula north of Sayward Ave. Requires information on proof of address and number of dependants. ID is required every visit. Location: 2297 Ocean Ave.

Single Parent Resource Centre

(250) 385-1114

Open M-F, 9-4. Offers bread pantry and household goods exchange. Location: 602 Gorge Rd. E.

Youth Empowerment Society- Alliance Club

(250) 383-3514

Meal available every night at 5pm, as well as evening snack at 8pm through drop-in centre for youth. Open M-F, 3pm- 9:30 pm. Location: 533 Yates

Healthy Eating & Other Food Resources

Act Now BC- Healthy Eating for Families

Offers a wide variety of nutrition resources including suggestions for getting kids to eat healthy foods, healthy pregnancies, and ideas for physical activities for families. Also includes helpful links to other resources.

Health Canada

Website offers information of Canada's Food Guide to Healthy Eating, prenatal nutrition, food labelling, and information on maintaining healthier eating habits.

BC Ministry of Education- Healthy Living for Families

Online (printable) booklets available with information on tips for eating healthy foods and age appropriate recommendations.